Final sale and Buyer Protection

Many items are used or one of a kind, so Tutulist doesn't accept returns for fit, style or a change of mind. Read the description, look closely at the photos and ask the seller questions before you buy. If something doesn't fit, list it on Tutulist and pass it on to another dancer.

You get a full refund, including shipping, if your item:

• isn't as described (for example, listed as size M but it's a size 6, or has stains or tears the listing didn't show)
• arrives damaged
• never ships

Buyer Protection is free and automatic for every purchase paid on Tutulist. It doesn't cover purchases made outside Tutulist, or wear and flaws that were shown or described in the listing.

1. Open your order and tap Dispute order within 7 days of the seller marking it shipped.
2. Tell us what's wrong and add photos.
3. We review it and get back to you. If the item wasn't accurately described, we refund you in full.

If your package arrives after the order has already completed, you're still covered. We accept disputes for up to 5 days after the package was delivered. Contact us as soon as it arrives.

If a seller cancels, or doesn't ship within 14 days, you're refunded in full automatically. Refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.

Once an order is paid, you can't cancel it yourself. Message the seller right away; if they haven't shipped yet, they can cancel and refund you.

Describe and photograph every flaw. If you notice a problem before shipping, message the buyer and offer to cancel. If an item is found not as described, the buyer is refunded and the sale isn't paid out.